The Challenge

As one of the world’s leading luxury automotive manufacturers with sustained year-on-year revenue growth, the client operates a sprawling IT estate to manage the complexity of its operations and the production of its vehicles that meet its globally-established quality standards.

However, the annual increase in production output requirements caused by the client’s increasing success created enormous stress on the previous IT estate. With its premises-based and hybrid deployment models, a technology implementation cycle could take 6 months end-to-end. This significantly impeded the client’s efficiency, its ability to replace faulty or end-of-life systems quickly, its ability to keep IT capabilities in line with its competitors, and its ability to deliver new initiatives and projects while innovating to meet changing business needs.

Additionally, with disparate systems to address different requirements, there was no consistency across data and processes, with most internal collaboration carried out manually, creating further inefficiencies and inaccuracies. The client needed a solution that could converge numerous information streams and workflows in a consistent environment, but also continue to evolve to support the cultural changes that were required across the business, as processes such as governance, procurement, approval and more would also need to be revised. The solution needed to enable the client to work more quickly and innovate faster.

The Solution

To resolve these issues, the client looked to Google Cloud Platform (GCP) and Appsbroker, a Google Premier Partner with considerable experience in developing and delivering complex, large-scale enterprise deployments on GCP. GCP provides the scale and functional depth to support the continually evolving requirements, while providing technology that remains at the cutting edge.

Appsbroker’s Appsflow platform, running on GCP, was used to rapidly build a series of custom forms and workflows enabling the client to migrate all manual enquiries to a simple web-based process. Data from different departments and functions was migrated from the legacy systems, and the client’s existing Google accounts were extended to enable Single Sign-On (SSO) across all the new services, creating a smooth and efficient user experience while ensuring consistency and reliability across all information.

With complex multi-stage requests, each responsible user is alerted by automated email notifications when an action is required and the previous user has completed theirs, enabling a seamless end-to-end process and eliminating the need for manual operations and the possibility of human error.

The cloud-based nature of the solution enabled it to be rapidly scoped and implemented in a phased deployment model, with an initial success trial rapidly scaled up across the entire business.

Additionally, with all processes now audited and the data stored within BigQuery, the client can continually optimise its processes, creating a future-proofed solution to ensure success.