Overview

Appsbroker is Google’s largest Premier Partner in Europe. We deliver leading-edge cloud professional and applications services to some of the world’s most exciting brands, in sectors from retail through automotive to finance. The company provides an interesting and engaging environment with an emphasis on fun and creativity across all of its activities, full of like-minded individuals who balance working hard with playing hard.

Appsbroker’s headquarters are in Swindon, Wiltshire, with easy access to major cities including Bath, Bristol, London and Oxford as well as central and southern England. There are also offices in London and Iasi, Romania. Appsbroker employees also enjoy a company-owned ski chalet in France - as well as its own island off the coast of Wales, where colleagues engage in a range of fun activities such as bike polo.

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Location

Swindon, UK / London, UK

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Job Type

Permanent

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Salary

100-140K



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Line Manager

Head of Sales, Marketing and Solutions

 
 

Role Summary

Game changer, looking at the Art of the Possible!  At Appsbroker we are looking to create and deliver next generation Intelligent Managed Services that will power some of the biggest brands globally on native cloud platforms. 

You will be bringing innovation to traditional managed service offerings. Using AI, automation, machine learning, intervention and prevention to increase productivity and reduce the focus on traditional legacy support. We aim to solve user problems before they are even aware there is a problem. Using innovative tech, service offerings and delivery to reduce the reliance on reactive service desk staff. 

Are you already thinking that traditional managed services can be evolved? Have you thought about levering advanced technology to improve the customer experience? Have you thought about how to innovate in this established space? We need a forward thinking, exceptional innovator who has already thought about what next generation managed service looks like. Then we will work with you to make it happen. 

This is a leadership role for an ambitious IT Service Management professional, representing a significant opportunity to develop a next generation managed service business unit in a highly dynamic and entrepreneurial firm. The successful candidate will have responsibility for defining and selling the overall services strategy, service proposition and tools to support self service, collaborative service or fully managed services for cloud based solutions.


Responsibilities

Your main responsibilities will include:

  • Develop and maintain a next generation Intelligent  Managed Services portfolio and go to market strategy  that leverages industry experience 

  • Support the sales team with expert customer guidance on how business challenges can be solved with relevant cloud managed support models, mapping requirements to best-in-class ITSM delivery, selecting the most appropriate tools and proposing commercial models

  • Build and maintain executive relationships with customers, influence long-term strategic direction, and act as a trusted advisor to ensure retention and growth in spend

  • Manage multiple customer opportunities through the entire business cycle simultaneously, working with cross-functional teams as necessary

  • Providing clients with consultancy in the area of service management and shared service design

  • Engaging with clients from pre-sales through to go-live acting as the point of authority on managed services operation and the point of escalation for all commercial discussions

  • Be able to travel as required by the business

  • Be required to generate proposals  and presentations built and focused around identified customer needs

  • Build and manage a team of cloud managed support service specialists , driving revenue and utilisation targets

  • Maintain an understanding of current technology and create blog posts and white papers to promote our brand and help cement our position as a leader in the field.

  • Provide Technical Leadership and work closely with the Appsbroker Managed Services Delivery team which has established web application, SaaS, PaaS and IaaS support and deployment capabilities.

 
 

Core Skills

Passion for innovative, forward thinking and technically advanced intelligent managed service support. 

  • 5+ years of expertise in creating and supporting sales and delivering complex cloud managed support services

  • Strong understanding of how to develop a viable commercial model that centres on the development of annuity revenues and has clear metrics. This includes self-care and fully managed support.

  • Experience creating service management models for bespoke web applications, platforms and cloud Infrastructure 

  • Strong commercial experience in the successful capture and delivery of large commercially successful managed service relationships

  • The gravitas to engage effectively with C-level stakeholders and establish Technical Strategy

  • Team management

  • Excellent communication/presentation skills, (experience with writing blogs and white papers is desirable)

  • Deep knowledge of ITSM/ITIL and associated managed services best practices

  • Strong understanding of customer needs; business cases and how customers justify managed services spend financially

  • Degree-level education (preferable)

 
 

Appsbroker is an equal opportunities employer.

To apply please send your CV to cv@appsbroker.com - thank you.